Enhanced Login Security
Your online security is important to us. That is why we have implemented a layered
security system for enhanced login security on our Personal and Business Online
Banking systems. Enhanced login security will help protect against online fraud
by providing additional layers of protection beyond the routine online user ID and
password that you currently use to login. It consists of three security questions
and a personalized watermark feature that are used to verify your identity. They
help prevent unauthorized access to your accounts and reassure you that you are
at our official Web site.
When you are at your own computer, enter your Online Banking ID and then click submit.
You should then see the watermark image that you established for your account to
verify that you are using Online Banking at our Web site. You can then enter your
Online Banking Password and know that your information is safe and secure.
If you do not recognize the watermark image, do not enter your Online Banking Password.
You should double check your Online Banking ID. If your Online Banking ID is correct
and you still do not recognize the watermark image, you should contact a customer
service representative at your bank.
In the event that the Online Banking system does not recognize you, you will be
asked two of the original three security questions you established to verify your
identity. For instance, if you are signing in from a computer our Online Banking
system does not recognize, you may be asked to answer two security questions to
verify your identity. When the system is confident that you are an authentic user,
your watermark image will be displayed and you may proceed to enter your Online
The enhanced login security enrollment process is fast and easy. Once you have enrolled,
you will logon to Online Banking the same way you always have, with your Online
Banking User ID and Password. The enhanced login security happens behind the scenes
and you are granted access as long as our system recognizes your computer.
For an additional security measure, Secure Tokens will be issued to certain Personal
Online Banking and Business Online Banking customers who conduct monetary transactions
that by their nature are considered a higher risk, such as Automated Clearing House
(ACH) originations. These handheld portable devices generate a six-digit random
number every 35 seconds which must be entered in order to complete transactions.
about Business Secure Tokens.
about Personal Secure Tokens.
Your safety is our top priority. If you have any questions or concerns, please contact